neo69Privacy Policy
This page describes what we collect when you use neo69 and how we keep that data protected. We at neo69 take your privacy seriously. When you open an account, deposit funds, play games, or contact our support team, we collect certain information. We use that information to verify your identity, process your payments, deliver our services, and comply with legal obligations. We do not sell your data to third parties, and we do not share it except where required by law or to process your transactions.
Our services are available only where local law permits. Your use of neo69 is subject to this privacy policy and our terms of service. If you do not agree with how we handle your data, you may close your account and request a withdrawal of your balance. We encourage you to read this policy carefully and contact our support team if you have questions about your privacy on neo69.
We comply with applicable data protection laws in the jurisdictions where we operate. If you are in a jurisdiction with specific data protection regulations, those regulations may apply to your data. We will inform you of any jurisdiction-specific requirements when you register.
What Data We Collect on neo69
We collect information in several categories. First, account information: your full name, date of birth, email address, phone number, and residential address. We collect this during registration and verify it during our Know Your Customer (KYC) process. Second, identity documents: we may request a copy of your passport, national ID, or driver's license to confirm your identity. Third, payment information: we collect details about your chosen payment method (e-wallet, bank account, or virtual account) to process deposits and withdrawals.
Fourth, transaction history: we log every deposit, withdrawal, game session, and bet you place on neo69. This includes the date, time, amount, game type, and outcome. Fifth, device and usage information: we collect your IP address, browser type, operating system, and pages you visit on our site. We use this information to detect fraud, prevent abuse, and improve our platform. Sixth, communication records: if you contact our support team, we keep records of your inquiries and our responses.
How We Use Your Data
We use your data for several purposes. First, account management: we use your name, email, and phone number to create and manage your neo69 account, send you account notifications, and help you recover your account if you forget your password. Second, payment processing: we use your payment information to process deposits and withdrawals. We share your payment details with our payment processors (e-wallet providers, banks, and payment gateways) only to complete your transactions.
Third, identity verification: we use your identity documents to confirm you are who you claim to be and to comply with anti-money-laundering (AML) regulations. Fourth, fraud prevention: we analyze your transaction history and device information to detect suspicious activity, prevent account takeovers, and protect against fraud. Fifth, legal compliance: we retain your data to comply with tax laws, gambling regulations, and other legal obligations in the jurisdictions where we operate.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to deliver our services or comply with law. Our payment processors (DANA, e-wallet, mobile banking, local payment providers, and banks like online payment, e-wallet, mobile banking, local payment) receive your payment information to process your deposits and withdrawals. Our live-dealer studios receive your account information to verify your identity before you join a table. Our customer support platform may store your support tickets and communication history.
We do not sell your data to advertisers, data brokers, or marketing companies. We do not share your data with unrelated third parties for their own purposes. We may disclose your data if required by law—for example, if a court orders us to provide information to law enforcement or if a regulator requests data for an investigation. We will notify you of such requests unless legally prohibited from doing so.
We at neo69 protect your privacy by collecting only necessary data, using it only for stated purposes, and sharing it only with trusted processors or when required by law.
Data Security and Storage
We protect your data using industry-standard security measures. Our website uses SSL (Secure Sockets Layer) encryption, so all data transmitted between your device and our servers is encrypted. Your password is hashed and stored securely; we do not store your password in plain text. Your payment information is encrypted and stored on secure servers. We use firewalls, intrusion detection systems, and regular security audits to protect against unauthorized access.
Our servers may be located outside your jurisdiction. If you are in Indonesia, your data may be stored on servers in other countries. By using neo69, you consent to your data being transferred to and stored in jurisdictions outside your country of residence. We maintain the same level of data protection regardless of server location. If you do not consent to international data transfer, you should not use neo69.
Data Retention and Deletion
We retain your data for as long as your neo69 account is active and for a period after account closure to comply with legal obligations. Typically, we retain transaction records for at least 5 years to comply with tax and anti-money-laundering regulations. Identity documents are retained for the duration of your account plus 3 years after closure. If you request account deletion, we will delete your personal data except where we are legally required to retain it.
You may request a copy of your data or request deletion by contacting our support team. We will respond to data access requests within 30 days. Deletion requests may take longer if we are legally required to retain your data. We will inform you of any delays and the reasons for them.
Cookies and Tracking Technologies
We use cookies to enhance your experience on neo69. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and analyze how you use our platform. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire). We also use tracking pixels and similar technologies to measure the effectiveness of our marketing and to understand user behavior.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling cookies may affect your ability to use certain features of neo69. We do not use cookies to track you across other websites; our cookies are used only on neo69. We do not sell cookie data to third parties.
Your Rights and Choices
You have the right to access your data, correct inaccurate information, and request deletion of your data (subject to legal retention requirements). You have the right to opt out of marketing communications; you can unsubscribe from promotional emails by clicking the unsubscribe link in any email we send. You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.
To exercise any of these rights, contact our support team via the Help section in your neo69 account dashboard. We respond to privacy requests within 30 days. If you are in a jurisdiction with specific data protection rights (such as the European Union's GDPR), those rights apply to your data on neo69.
Contact and Support
If you have questions about this privacy policy or how we handle your data, contact our support team. We respond in English and Indonesian during standard business hours. You can reach us via email, live chat, or phone using the contact details in your neo69 account dashboard. We are committed to addressing your privacy concerns promptly and transparently.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on our website. Your continued use of neo69 after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of how we protect your data.