neo69 Legal Notice

We at neo69 operate an online entertainment platform available only where local law permits. This legal notice sets out our jurisdiction framework, the scope of our services, and your responsibilities as a user. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of neo69 comply with the laws of their own jurisdiction.

Our platform provides football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (Bandar Ceme, roulette, baccarat), slot games (Sweet Bonanza, Gates of Olympus, Fortune Tiger), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). We accept payments via DANA, e-wallet, mobile banking, local payment, and virtual accounts from online payment, e-wallet, mobile banking, and local payment. All activities on neo69 are subject to these terms and your local jurisdiction's laws.

If you have legal questions about neo69, contact our support team via the Help section in your account dashboard. We respond in English and Indonesian during standard business hours. For formal legal inquiries, you may also reach out through the contact details provided in your account settings.

Service Availability and Jurisdiction

We at neo69 operate conditionally: our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. It is your responsibility to verify that access and use of neo69 comply with the laws and regulations of your own jurisdiction. If you access neo69 from a jurisdiction where it is prohibited, you do so entirely at your own risk, and we accept no liability for any consequences.

Our platform is not licensed in any specific country, nor do we hold permits from particular regulatory bodies. We operate under the legal framework applicable to our jurisdiction. Users accessing neo69 from Jakarta, Surabaya, Bandung, Medan, or any other location are responsible for ensuring their access complies with local law. We may restrict or terminate access to neo69 at any time if we determine that a user's jurisdiction prohibits our services.

Account Eligibility and User Responsibility

To open and maintain an account on neo69, you must be at least 18 years old and legally permitted to access online gaming services in your jurisdiction. You represent and warrant that you are of legal age and that your access to neo69 does not violate any law or regulation applicable to you. You alone are responsible for determining whether it is legal for you to access and use our platform.

We do not verify your jurisdiction during account opening, though we conduct Know Your Customer (KYC) verification to confirm your identity. During KYC, you provide your name, address, date of birth, and supporting documents. By submitting this information, you certify that all details are accurate and that your access to neo69 is legal in your jurisdiction. If we discover that your account is held from a prohibited jurisdiction, we reserve the right to suspend or close your account and return your balance.

Liability Limitation

We limit our liability to the maximum extent permitted by law. We are not liable for indirect, incidental, consequential, or punitive damages arising from your use of neo69, including loss of profits, data loss, business interruption, or any other losses. Our total liability to you is limited to the amount you have deposited into your neo69 account. These limitations apply regardless of whether we have been advised of the possibility of such damages.

We do not guarantee that neo69 will operate error-free or be available at all times. We are not liable for temporary outages, connection failures, or service interruptions. We are also not liable for losses arising from your use of weak passwords, sharing your account credentials, or any unauthorized access to your account resulting from your own negligence.

We at neo69 remind users that access to our platform is conditional on compliance with local law. Users bear sole responsibility for verifying that our services are legally accessible in their jurisdiction.

Data Privacy and Security

Our full privacy policy is available on our Privacy Policy page. In summary, we collect personal information during account registration and KYC verification: your name, email, phone number, date of birth, and identity documents. We use this information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not share your data with third parties except where required by law or to process your payments.

We protect your data using SSL encryption, secure password storage, and access controls. Your account is encrypted so that only you (via your password) and our support team (when you request assistance) can access it. However, no security system is completely foolproof. While we undertake to protect your data, we cannot guarantee absolute security. You are responsible for keeping your password confidential and for protecting your account from unauthorized access.

Payment Processing and Financial Responsibility

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. When you deposit funds into your neo69 account, those funds become your balance on our platform and are held in trust for your use on games and sports markets. You are responsible for ensuring that your deposit method is your own and that you are authorized to use it. We do not accept deposits from third parties or from payment methods that do not match your account name.

Withdrawals are processed to your registered payment method at your request. We do not charge withdrawal fees; your full balance is transferred. However, your bank or e-wallet provider may apply processing costs. Withdrawals are subject to standard verification windows and may be delayed if we need to conduct additional compliance checks. We are not liable for delays caused by your bank or payment provider.

Compliance and Account Termination

We reserve the right to suspend or terminate your neo69 account at any time if we determine that your jurisdiction prohibits our services, if you violate these terms, or if we are required to do so by law. Suspension may be temporary (pending review) or permanent (if violations are confirmed). If your account is suspended, your balance remains in your account but is not accessible until the suspension is lifted or your account is closed.

If we close your account for jurisdictional reasons, we will attempt to return your balance to your registered payment method within 30 days. If we cannot process the return (for example, if your payment method is no longer valid), we will hold your balance for 12 months. After 12 months, unclaimed balances may be forfeited in accordance with applicable law.

Intellectual Property

All content on neo69—including logos, game designs, text, and graphics—is protected by copyright and intellectual property laws. You may not reproduce, modify, distribute, or transmit any content without our explicit permission. Your neo69 account grants you a limited license to use our platform for lawful entertainment purposes only. You agree not to use neo69 for commercial purposes, data mining, or any activity that violates intellectual property rights.

Contact for Legal Inquiries

If you have legal questions about neo69, our services, or this notice, contact our support team via the Help section in your account dashboard. We respond in English and Indonesian during standard business hours. For urgent or formal legal matters, provide detailed information about your inquiry and we will direct your message to our legal team.

By accessing and using neo69, you acknowledge that you have read this legal notice, understand your responsibilities, and accept that our services are available only where local law permits. You accept full responsibility for verifying that your access complies with your jurisdiction's laws.